Rainbow Play Systems Warranty

Annual safety and maintenance services also available.

The safety of your children is important to us. Rainbow Play Systems always uses the highest quality building materials so we can provide the best swing sets in the industry. Rainbow swing sets are constructed with commercial grade materials even though our Rainbow Play Systems are intended for residential use only. However, we are now offering the Rainbow Play Village swing set line that is perfect for heavy commercial applications such as public parks and schools.

The best warranty coverage in the swing set business.

Because we choose the highest quality materials, we’re able to offer outstanding warranties on our swing sets. Each Rainbow Play System swing set is unique based on the features and components your family chooses to design your perfect swing set. There are literally hundreds of components and pieces that go into making each Rainbow swing set, each with its own lifetime or 5-year warranty. The overall warranty document shared on this page covers the Rainbow Original Castle swing sets and Rainbow Original Clubhouse swing sets. Please refer to component photos to determine the precise warranty coverage for your unique swing set. And remember, many of our factory direct showrooms offer annual safety checks and maintenance plans to keep your swing set safe and ready for play in your backyard.

A note about wood: The wooden components in your Rainbow Play Systems swing set will have natural imperfections such as surface cracks, knots and knot holes. These are natural characteristics of wood. Natural imperfections such as these that do not affect structural integrity are not covered under this warranty.

Lifetime Warranty:

All North American wooden components. Excludes seasonal checks, surface cracks, knot holes and knots.

All Scoop, rainbow wave and spiral slides, crawl tunnels and crow’s nests.

Commercial-grade swing hangers, tire swivels, King Kong swivels, structural bolts and screws. (warranty excludes surface rust.)

Swingbeam plate and brackets, handles, metal cozy rails, vinyl-coated climbing rungs, and trapeze bar.

Five Year Warranty:

Periscope, buoy ball, disc, steering wheel, ship's wheel, telescope, binoculars, and tic-tac-toe.

Firepole, deluxe glider, and all tarps.

Chain ladder, chains, sling swings, bucket swings, half-bucket swings, powder-coated rungs, screws and plastic triangles.

Bubble panels and rock wall rocks.

Exclusive Lifetime & Five-Year Warranties

Download Exclusive Lifetime & Five-Year Warranties

(Excludes Fiesta, Backyard Circus & Carnivals series and all box kits.)

Fiesta, Backyard Circus and Carnival Series Warranty

Rainbow 30 Day Unconditional Warranty. If at any time during the first 30 days after the date of delivery, you are not completely satisfied with your Rainbow Play System, you may return the product (freight prepaid by customer) in its original condition to us for a similar replacement or a full refund of the purchase price, excluding installation expense.

Please supervise your children’s play activity and maintain your play equipment periodically as specified in the owner’s manual.

An important note about wood and our warranty: The wooden components in your Rainbow Play System will have imperfections. We remind you that seasonal checks and surface cracks, knot holes and knots are natural characteristics of wooden play equipment. Imperfections that do not affect structural integrity are not covered under this warranty.

Subject to proper installation and normal residential use, Rainbow Play Systems, Inc. warrants to the original retail purchaser that, for a period of FIVE YEARS from the date of purchase, and subject to the limitations stated below, all tarps, chain, seats, screws, powder-coated brackets, rungs and handles, plastic handles, ship’s wheel, periscope, binoculars, trapeze bar and accessories will be free from defects in material and workmanship. In addition, Rainbow warrants for a period of ONE YEAR from the date of purchase that all ropes, flags will be free from defects in material and workmanship. Merchandise covered under this limited five-year or one-year warranty will be repaired or replaced, at Rainbow’s option, and shipped at the customer’s expense to the Rainbow showroom handling the warranty work per Rainbow’s normal method and timing of shipments to that showroom. Expedited shipping to the showroom location or to customer’s designated location is also available but must be fully prepaid by the customer prior to shipment. All labor costs, travel expenses and any other charges involved in the installation or replacement of the parts incurred by the Rainbow showroom (or by the showroom’s authorized agents or installers) handling the warranty work will be the original purchaser’s responsibility. The warranty coverage described in this paragraph is the original purchaser’s sole and exclusive remedy. The warranty coverage described in this paragraph also lasts only as long as the original purchaser owns the play system and terminates if the original purchaser sells or otherwise transfers the unit.

In addition, for the period during which the original purchaser owns the system, and subject to proper installation and normal residential use, Rainbow Play Systems, Inc. warrants to the original retail purchaser all North American wooden components against structural failure due to wood rot or insect infestation. Peeling, splintering, minor cracking caused by weather, surface cracks, knot holes and knots are natural characteristics of all wooden play equipment. Such imperfections that do not affect structural integrity are not covered under this warranty. All Chinese Cedar (Cunninghamia Lanceolata) utilized in the Fiesta, Backyard Circus and Carnival Series is backed by a 10 year warranty. This limited lifetime warranty also covers defects in material and workmanship in the scoop, spiral and Rainbow wave slides, crawl tunnel, crow’s nest, swing hangers, tire swivel, King Kong swivel, bolts and all dipped brackets, rungs and handles. Merchandise covered under this limited lifetime warranty will be repaired or replaced, at Rainbow’s option, and shipped at the customer’s expense to the Rainbow showroom handling the warranty work per Rainbow’s normal method and timing of shipments to that showroom. Expedited shipping to the showroom location or to customer’s designated location is also available but must be fully prepaid by the customer prior to shipment. All labor costs, travel expenses and any other charges involved in the installation or replacement of the parts incurred by the Rainbow showroom (or by the showroom’s authorized agents or installers) handling your warranty work will be the original purchaser’s responsibility. The warranty coverage described in this paragraph is the original purchaser’s sole and exclusive remedy. The warranty coverage described in this paragraph also lasts only as long as the original purchaser owns the play system and terminates if the original purchaser sells or otherwise transfers the unit.

Rainbow Play Systems, Inc. reserves the right to examine photographs or physical evidence of merchandise claimed to be defective, and to recover said merchandise, prior to disposition of warranty claims. Merchandise returned to our factory for examination or recovery must be shipped freight prepaid, unless a Return Authorization Number is issued.

For purposes of any warranty offered by Rainbow, the following are not considered defects in materials and workmanship if they do not affect the functionality of the component or system: (1) cracks in plastic components; (2) surface rust on hardware or powder-coated components; and (3) fading of any component or accessory, including, without limitation, ship’s wheel, periscope or binoculars.

Failure to maintain the play system properly – including, without limitation and by way of example only, not staining the unit or not checking or tightening the hardware as specified in the owner’s manual – may cause the warranties described herein not to apply in certain circumstances. No warranty is offered on the following: (1) equipment subjected to abuse, negligence, improper installation, vandalism, acts of God, unauthorized alteration or attachment of equipment other than authorized Rainbow® accessories; or (2) equipment subjected to improper use, service or repair by customer or any third party.

To the maximum extent permitted by law, this warranty and the remedies set forth herein are exclusive and expressly in lieu of all other warranties, expressed or implied, including warranties of merchantability or fitness for a particular purpose. If Rainbow Play Systems, Inc. cannot disclaim or exclude implied warranties under applicable law, then to the extent possible any claims under any such implied warranties shall expire on expiration of the applicable warranty period. Some states do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you. Rainbow Play Systems, Inc. does not assume, or authorize any person to assume for us, any other liability in connection with the sale of our products.

To the maximum extent permitted by law, Rainbow Play Systems, Inc. assumes no responsibility for incidental or consequential damages which may arise from the purchase or use of our equipment. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.

If any provision of this limited warranty is invalid, void or unenforceable in any instance or respect, the unenforceable provision will be severed and reformed to effect the intent of this limited warranty to the maximum extent possible, and the remaining provisions shall continue in full force and effect and shall be enforced to the full extent permitted by law.

This warranty gives you specific legal rights, and you may also have other rights which vary from state to state.

For prompt warranty service, contact your local Rainbow Play Systems Factory Showroom at 1-800-RAINBOW (1-800-724-6269).