Register Your Swing Set & File A Warranty Claim
The safety of your children is important to us. That is why we choose the highest quality materials and offer outstanding warranties on our swing sets. Our residential swing sets are constructed with commercial grade materials, providing your children with commercial grade swing set safety right in their own yard. Each Rainbow swing set is unique, based on the many features and components your family chooses to design your swing set. Each of these components and accessories has a lifetime or a 5-year warranty.
Remember, many of our factory direct showrooms offer annual safety checks and maintenance plans to keep your swing set safe and ready for play in your backyard. Read our swing set maintenance tips to keep your swing set safe and free from wear and tear.
The basic step-by-step guide on how to register your swing set and file a warranty claim:
Step 1: Register Your Play System. You will need to register your swing set if you haven’t registered since June 2014.
Step 2: You will receive a customer ID by e-mail. Save this ID in a safe place. If you have lost track of the customer ID and e-mail, please fill out the Request Your Customer ID form and it will be reviewed.
Step 3: Next, you will File a Warranty Claim. You cannot file a claim without doing Step 1 and registering your swing set.
Step 4: If you have any questions or problems please call our warranty department at 1-877-901-7625